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General Terms and Conditions – The Battlefield Explorer Tours

Last updated: March 2026

Article 1. Definitions

  1. Contractor: The Battlefield Explorer Tours, part of Hell’s Highway, registered with the Dutch Chamber of Commerce under number 73442372.
  2. Client: the natural or legal person who books a Service through the Contractor’s website or booking platform.
  3. Agreement: the agreement between Contractor and Client regarding the provision of a Service, which comes into effect as described in Article 5.
  4. Service: any tour, activity or related service provided by the Contractor to the Client.
  5. Platform: the online booking system operated by the Contractor through which Clients can book and pay for Services.
  6. Deposit: the partial payment due at the time of booking, as specified during the booking process.

Article 2. Applicability

  1. These General Terms and Conditions apply to all offers, bookings and Agreements between the Contractor and the Client made through the Platform or by any other means.
  2. By completing a booking, the Client confirms that they have read, understood and accepted these General Terms and Conditions.
  3. The applicability of any terms and conditions of the Client is expressly excluded.
  4. If any provision of these General Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Article 3. Offers and Pricing

  1. All information about Services displayed on the Platform, including pricing and availability, is subject to change and does not constitute a binding offer.
  2. All prices are in euros and include VAT and other applicable government levies, unless stated otherwise.
  3. The Contractor reserves the right to adjust prices. Price changes do not affect bookings that have already been confirmed.

Article 4. Booking and Formation of the Agreement

  1. The Agreement comes into effect when the Client completes the booking process on the Platform and the Deposit has been successfully processed.
  2. Upon successful booking, the Client receives an electronic confirmation. This confirmation, together with these General Terms and Conditions, constitutes the Agreement.
  3. The Client is responsible for providing accurate and complete information during the booking process, including but not limited to the number of participants, contact details and any special requirements.

Article 5. Payment

  1. At the time of booking, the Client pays a Deposit as indicated during the booking process. Payment is processed securely through Stripe, a third-party payment provider.
  2. The remaining balance is due before the date of the Service. The Client will receive an email with a payment link in advance of the Service date. The exact number of days is specified during the booking process.
  3. If the remaining balance is not paid by the due date, the Contractor reserves the right to cancel the booking. In such cases, the cancellation terms in Article 6 apply.
  4. All payments are processed by Stripe. By making a payment, the Client agrees to Stripe’s terms of service. The Contractor does not store credit card or bank account details.

Article 6. Cancellation by the Client

  1. The Client may cancel the booking by contacting the Contractor in writing (including email).
  2. The following cancellation fees apply, based on the number of days before the scheduled Service:
    • More than 14 days before the Service: no cancellation fee. Any payments made will be refunded in full.
    • 7 to 14 days before the Service: 25% of the total agreed price.
    • 2 to 7 days before the Service: 50% of the total agreed price.
    • Less than 48 hours before the Service, or no-show: 100% of the total agreed price.
  3. Cancellation fees will be deducted from any payments already made. If the amount already paid does not cover the cancellation fee, the Client is liable for the remaining amount.
  4. The Client may request to reschedule the Service to a later date instead of cancelling, subject to availability. Rescheduling requests made more than 14 days before the Service are free of charge. Rescheduling requests made within 14 days of the Service are treated as a cancellation under the terms above, unless the Contractor agrees otherwise at their discretion.

Article 7. Cancellation by the Contractor

  1. If the Contractor is unable to provide the Service due to circumstances beyond their control (including but not limited to illness, severe weather conditions, or other instances of force majeure), the Client will be offered the choice between rescheduling to an alternative date or a full refund.
  2. The Contractor shall not be liable for any additional costs incurred by the Client as a result of such cancellation, including but not limited to travel, accommodation or other related expenses.

Article 8. Execution of the Service

  1. The Contractor shall perform the Service with reasonable care and skill.
  2. The Contractor undertakes a best-efforts obligation and does not guarantee specific results or outcomes of the Service.
  3. The Contractor may engage third parties for the execution of the Service if necessary, after informing the Client.
  4. The Client is responsible for being at the agreed meeting point at the agreed time. The Contractor is not obligated to wait beyond a reasonable period and no refund is due if the Client fails to appear.

Article 9. Changes to the Booking

  1. The Client may request changes to the booking (such as the number of participants or special requirements) by contacting the Contractor. Changes are subject to availability and may result in an adjusted price.
  2. Any additional costs resulting from changes requested by the Client will be charged to the Client.

Article 10. Liability

  1. The Contractor shall not be liable for any damages arising from incorrect or incomplete information provided by the Client.
  2. The Contractor’s liability is limited to the total amount paid by the Client for the Service in question.
  3. The Contractor is not liable for indirect damages, including but not limited to consequential damages, loss of profit, or damages resulting from delays.
  4. The Contractor is not liable for any loss, theft or damage to personal belongings of the Client during the Service.
  5. The Client participates in the Service at their own risk. The Contractor is not liable for injury or health issues arising during the Service, except in cases of intent or gross negligence on the part of the Contractor.
  6. The limitations of liability in this article do not apply in cases of intent or wilful recklessness by the Contractor.

Article 11. Complaints

  1. Complaints about the Service must be reported to the Contractor in writing within 14 days of the Service date.
  2. The Contractor will respond to complaints within a reasonable timeframe and will endeavour to resolve them in good faith.
  3. Filing a complaint does not suspend the Client’s payment obligations.

Article 12. Intellectual Property

  1. All content, materials, routes, narratives and other intellectual property used or created by the Contractor in connection with the Service remain the exclusive property of the Contractor.
  2. The Client may not reproduce, distribute or commercially exploit any such materials without the prior written consent of the Contractor.

Article 13. Force Majeure

  1. In the event of force majeure, the Contractor’s obligations under the Agreement are suspended for the duration of the force majeure situation. Force majeure includes, but is not limited to: illness of the Contractor, extreme weather conditions, natural disasters, pandemics, government restrictions, road closures, and any other circumstances beyond the Contractor’s reasonable control.
  2. If the force majeure situation lasts longer than 60 days, either party may terminate the Agreement. In such cases, the Client is entitled to a full refund of any payments made, but not to any additional compensation.

Article 14. Applicable Law and Disputes

  1. These General Terms and Conditions and all Agreements between the Contractor and the Client are governed exclusively by the laws of the Netherlands.
  2. The applicability of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.
  3. Any disputes arising from or in connection with the Agreement shall be submitted to the competent court in the jurisdiction of the Contractor’s place of business, unless mandatory law prescribes otherwise.

Article 15. Contact

The Battlefield Explorer Tours Part of Hell’s Highway Geerbosch 10a 5461 XJ Veghel The Netherlands

Email: [email protected] Phone: +31 6 2039 3713 Chamber of Commerce: 73442372 VAT ID: NL001447641B53